Airline & Maritime Transport Hosting

ATAM or the program of Airline and Maritime Hospitality aims at qualifying board agents who are capable of offering a great customer service and ensuring security and safety on board

    Admission Criteria
  • High school diploma or 12th grade level
  • Good level in English
  • Good presentation
    General Criteria
  • Files selection
  • Motivation interview
  • Test of English
ATAM Training Objectives

ATAM ( Accueil dans les Transports Aeriens et Maritime) or the program of Airline and Maritime Hospitality aims at qualifying board agents who are capable of offering a great customer service and ensuring security and safety on board . This training revolves around the following objectives:

  • To be situated in the field area and training process.
  • Characterize the professional environment.
  • Adopt the professional behaviour and attitudes.
  • Make use of information technology tools.
  • Apply the hospitality skills in the job field.
  • Get prepared for professional integration.
  • Get integrated in various professional situations.
  • Ensure First Aids interventions.
  • Be able to apply safety measures.
  • Prevent risks related to dangerous goods.
  • Apply airline and maritime emergency procedures.
  • Develop a customer-oriented approach .
  • Manage onboard sales and services.
  • Carry out operations related to boarding and deboarding passengers.
Jobs
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Cabin Crew Ground handling agent Maritime Board Agent

Training Program

Module 1
  • Job and training
Module 2
  • Information technology tools
Module 3
  • Communication in French
Module 4
  • Professional environment
Module 5
  • Behaviour and Professional Attitude
Module 6
  • Communication in English
Module 7
  • Customer Approach
Module 8
  • Interaction in Professional Situations
Module 9
  • Safety Measures
Module 10
  • Dangerous Goods
Module 11
  • Pre-departure Procedures
Module 12
  • Boarding and Departure
Module 13
  • Hospitality Activities in the Work Environment ( 1st internship)
Module 14
  • First Aids
Module 15
  • Communication in Spanish
Module 16
  • Service during Cruising
Module 17
  • Products Sales onboard
Module 18
  • Emergency Airline Procedures
Module 19
  • Emergency Maritime Procedures
Module 20
  • Arrival and Deboarding
Module 21
  • Searching for a job
Module 22
  • Integration in the work environment( 2nd internship)

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